SHIPPING . RETURN . EXCHANGE POLICY
Delivery and shipping on Romania’s territory will be done using courier services provided by FAN COURIER ( www.fancourier.ro) and it lasts maximum 48 hours .For orders with a value of over 400 lei, shipping is free of charge. For orders with a value of less than 400 lei, a shipping fee of 14.0 RON will be covered by the customer.Prices shown on the website musatworld.com include VAT.
Before ordering any product, please carefully check the product on site. You will find all necessary information on the product description page. If you need further information , please contact us at email@example.com. Also , on the same product page, you may zoom the product to be able to study in detail both the material composition and its details.
By placing an order on our website, you give us permission to use your data (including the information added) in order to deliver the products, the services and the information required. This also involves the agreement towards third parties who are involved in the above-described activity. We understand that with the acceptance of the T&C we have your consent to use the information provided by you in order to exclude any possible fraud. This information could be recorded by the authorized bodies. If you are under 18, please announce your tutor on this action. Payment shall be made on delivery or online when you place your order. All prices are include VAT.If you order is accepted, you will be informed about the time of delivery.
For products that are in stock the time of delivery is around 2-3 working days. If the product you ordered is not in stock it may takes 5-7 working days. For more details about your order you can contact us at : firstname.lastname@example.org. The delivery service that we use is FAN COURIER and we recommend you to use the same service for easy return. However, if you want to use a different courier service to return the products, you can choose any other service. Return charges will be in customer's responsability.The shipping cost for returning the product will be paid by the customer. We do not accept packages with return payment. Pursuant to the general common laws, on transfer of proprietary over property, applied in Romania, the product is your entire responsibility until it gets back to us. We recommend before removing the label to carefully check if it is the product you ordered, if it was damaged during transport or during packaging and if it is the right size. Musatworld.com do not accept the return of any worn products, with removed label, or destroyed package. Please take into consideration that the products must be returned in their original packaging. In the unfortunate situation of receiving a product different from the one you have ordered, you can return it free of charge and the right purchased product shall be delivered to you without any extra charge.
What to do if you want to return a product?
Send us an e-mail at email@example.com with the subject "I return" (product name). Please write down your identification data, your telephone number and the delivery address the product was ordered to. Musatworld.com accepts returns within 10 working days.You have the first 5 working days to send us an e-mail to with the message "I return [product name]"and 5 more working days to return the package.This means that the product should be returned to our warehouse within maximum 10 working days since you received the product. Make sure the items are in the same condition you received them , have not been worn, and still have their labels and original packaging
What to do if you want to change a product ?
We can change the returned product with a similar one, a different size (the same code, model, colour, material, depending on stock availability or with another product but you will pay the price difference on delivery, if the product is more expensive. Send us an e-mail at firstname.lastname@example.org.